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FAQs / Rules

Q) How will my Star status be determined?

A) Your Status Points total will determine your Star status (Rising Star, Shining Star, Silver Star or Gold Star). If you are signing up for the first time or returning after not playing in the last year, you will begin Lucky Star Rewards as a Rising Star.

Q) When can I pick up my new Star Card?

A) Star Cards are available at the Lucky Star Rewards Center during regular hours of operations (Weekdays: Mon - Thu 8AM - 4AM | Weekends 8AM Fri - 4AM Mon). For annual renewal, your new year's card will be available after 9AM on January 3rd. While Star Cards with expired dates may continue to work in slot machines for a while, new cards with valid expiration dates on them are required to redeem benefits at restaurants and other locations.

Q) Are there requirements to receive 50% off dining?

A) Your restaurant cashier will determine what the price of your meal will be with 50% off. In order to receive the discount, you must have enough Reward Points to cover the entire discounted price, and pay exclusively with those Reward Points. Please note: Reward Points may not be used to cover alcohol or gratuity.

Q) Am I required to use my Reward Points for my Star status Gift Shop discount?

A) No. In the past the use of points were required. In this new program all eligible purchases whether made with cash or Reward Points qualify for your discounted pricing. Please note: Discounts and paying with Reward Points do not apply to alcohol, tobacco, Shell gift cards, and other items as specified.

Q) How do I get Free Play and other offers mailed to me?

A) Free Play is mailed out monthly based on play while using your Star Card. Other offers are sent out on a case-by-case basis. Those offers are generally sent to Star Players who qualify for the offer through their play while using their Star Card. Please ensure your card is correctly inserted into the slot machine (green light on card reader) at all times while playing to receive the highest possible rewards. Please also make sure you have a current up to date address on file by checking with a Rewards Representative.

Q) What can I do if my Personal Identification Number (PIN) isn't working?

A) Your PIN can be reset at any time by visiting the Lucky Star Rewards Center and presenting valid photo ID. Recurring PINs are not permitted. Effective December 3, 2019, any PIN that has not been reset within the last 365 days will reset automatically. This is reset is in accordance with good practices to protect the benefits of our members and will be our practice moving forward. We encourage our guests to protect their PINs and reset them more often than the 365 day cycle. Please note: all benefits and rewards are non-transferable, sharing your PIN or attempting to access rewards/benefits from any account other than your own is not permitted.