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Messages from Lisa Miles

May 26, 2020

To All Our Valued Guests,

It is with great pleasure I announce that Lucky Eagle Casino & Hotel will re-open to the general public at 10 a.m. on Thursday, June 11. We are so excited to see our guests again and can’t wait to share with you all the important changes we’ve made to keep Lucky Eagle a safe place and welcoming place. Please stay tuned for specific details on a number of new initiatives designed to increase cleanliness and sanitization and measures we are taking to help reduce the risk of transmission of COVID-19.

We would not be taking this step forward if we did not believe the time was right. The Chehalis Tribe has been, and continues to be, committed to the safety and well-being of the community, our guests and our wonderful team members. When you return to Lucky Eagle Casino & Hotel, it will be a new experience, but one we believe you will enjoy and an environment you will find comfortable and safe.

As mentioned previously, shortly after our closing, we commissioned a study by an independent researcher to learn more about your preferences, perceptions and views of casino cleanliness and sanitization, along with a number of measures and initiatives you found most valuable. We have been busy building our re-opening plan based on this research as well as collaboratively with local health officials, and we look forward to sharing more details about these efforts.

Our re-opening plan will be a phased approach in order to align with the Chehalis Tribe’s plan to limit the number of visitors to the reservation. This includes a soft opening for a small number of invited guests only between June 1 through June 10 before opening to the public on June 11.

The past eight weeks are unlike anything we’ve seen before. There has been so much uncertainty and the impacts of the COVID-19 pandemic have touched all of us, in one way or another. How fitting that we “re-open” in June 2020, almost 25 years to the day that we opened to the public for the first time back in 1995!

I want to thank you for your patience and continued support. We are excited to welcome back our team members and of course, you, our valued guests, an important part of our Lucky Eagle family. We’ve missed you!

Lisa L. Miles,
Chief Executive Officer, Lucky Eagle Casino & Hotel

 

May 13, 2020

To All Our Valued Guests,

As you probably know, there have been a number of announcements recently about casinos re-opening in our local communities. I wanted to take a moment to update you on our plans here at Lucky Eagle Casino & Hotel.

The Chehalis Tribe remains committed to the health and well-being of its tribal members, neighboring communities, team members and guests. I feel so fortunate to work for an owner that cares so deeply about the health of the community. Chairman Harry Pickernell Sr. said “When we made the difficult decision to close on March 18, it was done deliberately so as to lessen the impact this virus has had on our friends, neighbors and loved ones, and with everyone’s safety and well-being at the forefront. It is with that same deliberation and intended purpose we will execute our re-opening plan. We do not want to risk re-opening too soon and reverse the progress we have achieved together.”

To that end, based on information and data available to us, the Lucky Eagle Casino & Hotel will not seek to re-open to the public until sometime in June. At this time, we do not have a firm date but are tentatively targeting the middle of the month. I am confident the Chehalis Tribal Business Committee will establish a specific date when they are confident it is safe to do so.

We will continue to monitor the situation and ensure when we do re-open, it is the right thing to do and for the right reasons. We have a re-opening plan that was built on input from local health officials and direct feedback from our guests. We look forward to sharing that plan with you very soon. I am confident you will be pleased with the efforts taken by the Lucky Eagle Casino & Hotel to ensure it remains a safe place while delivering the fun and friendly atmosphere you enjoy and expect.

In the meantime, please continue to stay safe. We sure miss each of you as well as our team members and look forward to seeing you back at Lucky Eagle Casino & Hotel very soon. We’ve got this!

Lisa L. Miles,
Chief Executive Officer, Lucky Eagle Casino & Hotel

 

April 30, 2020

To All Our Valued Guests,

I hope everyone is remaining safe and healthy during the stay-home period. There has been a lot of speculation and excitement about casinos reopening in general, and I thought it important for me to provide an update on Lucky Eagle’s plans.

On April 28, Chehalis Tribal Chairman, Harry Pickernell Sr, extended the state-of-emergency order for the Chehalis Reservation through May 18, 2020. According to Chairman Pickernell, “This very difficult decision reflects the Chehalis Tribe’s commitment to the well-being of our Tribal Members as well as our obligation to the health and safety of our neighboring local communities; including our very own Lucky Eagle Casino & Hotel family, which extends to all our valued guests and team members. Washington is making progress as a result of the social distancing efforts, and I am proud to report there have been zero confirmed cases on the Chehalis Reservation or any known cases affiliated with Chehalis tribal enterprises. The Chehalis Tribe is working with their health and safety professionals to find the best possible strategy for a re-open. It is critical we persevere and not re-open before the time is right or deemed safe to do so. Health authorities continue to warn lifting restrictions too early could have devastating consequences. We will be smart and we will be safe. Let’s do this right the first time so we only do this once.”

The Chehalis Tribe and Lucky Eagle Casino & Hotel will continue to monitor COVID-19 data and statistics and rely on guidance from local and regional health officials. Due to the rapidly changing environment that this situation brings, we are not comfortable announcing a formal re-opening date other than confirming it will be not be sooner than May 18th.

Earlier this month, we commissioned an independent study that included online focus groups and surveys from current Lucky Eagle guests to help us understand your expectations and perceptions upon re-opening when it comes to social distancing, cleanliness and sanitization. This research has been invaluable in helping us develop a solid plan that will provide a responsible, safe and comfortable gambling environment for all our guests, while still delivering the memorable and rewarding experiences and heartfelt service you have come to expect and look forward to. I am so proud of our Lucky Eagle Casino & Hotel team who are working hard and diligently to ensure you have a safe, healthy and fun casino to return to.

I am very excited to share more specific details about our plan as we get closer to opening. In the meantime, it is my sincere hope each of you and your families are healthy and well during these challenging times. All of us here at the Lucky Eagle miss you and appreciate your support and patience as we navigate these unprecedented times.

We sure are looking forward to seeing everyone back at Lucky Eagle Casino & Hotel very soon.

Lisa L. Miles,
Chief Executive Officer, Lucky Eagle Casino & Hotel

 

April 7, 2020

To All Our Valued Guests,

On Thursday, April 2, Washington State Governor Jay Inslee announced an extension of his emergency stay-home order, which includes the closure of non-essential businesses, through May 4, in a continued effort to reduce the spread and impact of the COVID-19 pandemic.

The Chehalis Tribe and Lucky Eagle Casino & Hotel, in full support of broader, state-wide initiatives, will be extending its closure until further notice to do our part to combat the spread of COVID-19. Chairman Harry Pickernell Sr. said “Our thoughts and prayers go out to everyone affected by COVID 19. Although this was a difficult decision, it is the right decision; we are committed and dedicated to supporting the health and safety of our tribal community, as well as our Lucky Eagle family, which includes our valued team members and guests, as well as our neighbors who surround us.”

The Chehalis Tribe and the Lucky Eagle Casino & Hotel has made every effort to navigate this situation with great care and compassion. The impact of the COVID-19 pandemic is both unprecedented and immeasurable. It is imperative that we each play our part in reducing the spread of the virus by staying home whenever possible and practicing safe social distancing. We will get through this together.

Lucky Eagle will continue to closely assess the situation and monitor guidance from public and health officials until we are confident that re-opening is the safe thing to do for everyone. Thank you for your continued support, patience and understanding.

Please stay safe and we look forward to seeing everyone back on our property very soon. We miss you!

Lisa L. Miles,
Chief Executive Officer, Lucky Eagle Casino & Hotel

 

March 27, 2020

To All Our Valued Guests,

As you know, in an effort to ensure the health and well-being of our guests, team members and surrounding local communities, Lucky Eagle Casino & Hotel made the difficult decision to temporarily close through March 31.

On Monday, March 23, Governor Jay Inslee issued a “Stay Home, Stay Healthy” order that included the closure of all non-essential businesses for at least two weeks. In light of this announcement and in support of the broader effort to reduce the spread of COVID-19, Lucky Eagle Casino & Hotel is extending its closure through April 14. We will continue to monitor this situation and re-assess as that date draws near.

During these difficult economic times, the Chehalis Tribe and Lucky Eagle realizes the importance its team members play in our success and as such, we have made the decision to continue to pay administrative leave during this extended closure so they may continue to comply with the state-wide initiative and look out for family and loved ones. Only critical personnel will remain onsite as required by regulation and to further provide assistance to the larger Chehalis Tribal community.

Lucky Eagle is blessed to have such a caring employer in the Chehalis Tribe. Tribal Chairman, Harry Pickernell Sr. wanted to share the following message; “Our team members and guests are appreciated and valued by the Chehalis Tribe; the entire Lucky Eagle family and the greater local communities are in our thoughts and prayers. We are doing everything possible to ensure success as we travel this road together.”

I can’t thank you enough for your patience, and we hope everyone is practicing all measures to help reduce the spread of the coronavirus. We cherish the relationships built over the years and look forward to seeing all of our valued guests and team members back at Lucky Eagle Casino & Hotel very soon. We miss you!

Thank you for your continued support and understanding. Please stay safe and well during this time.

Lisa L. Miles,
Chief Executive Officer, Lucky Eagle Casino & Hotel

 

March 16, 2020

Dear Valued Guests,

The Chehalis Tribe and Lucky Eagle Casino & Hotel have made the difficult decision to suspend all operations through the end of the month, effective Tuesday evening (3/17/20) at 11:59 p.m. This decision reflects our continued commitment to our number one priority: the health and well-being of our team members, guests, tribal and surrounding communities.

Although there have been no known cases of COVID-19 reported at Lucky Eagle Casino & Hotel, we are taking this pre-emptive measure given the nature of our business and the number of people that visit our property each day. This measure aligns with those taken by Washington State and as recommended by public health officials.

Our team members will be paid two weeks of emergency leave during this time and it is our hope this decision will support broader efforts of social distancing for both our team members and our guests. Such measures will make the most difference if we all do our part.

At this time, we plan to re-open on Wednesday, April 1. We will continue to update our guests through the Lucky Eagle Casino & Hotel website and Facebook page.

Through this rapidly-evolving situation, Lucky Eagle Casino & Hotel remains committed to creating a safe and healthy environment for all guests and team members, as well as doing our part to slow the spread of the virus. In the meantime, stay well and we look forward to our reopening and seeing you again soon!

We appreciate your continued patience, support and trust in us as we navigate this rapidly-evolving matter.

Lisa Miles,
Chief Executive Officer, Lucky Eagle Casino & Hotel

 

March 13, 2020

Dear Valued Guests,

Lucky Eagle Casino & Hotel remains committed to the safety and well-being of our guests and team members. There have been a number of developments in recent days and we would like to share with you the additional measures being taken to ensure Lucky Eagle Casino & Hotel remains a safe place, which include:

  • Providing protective, disposable gloves for guests at our security podiums located near the primary entrances throughout the casino and hotel
  • Utilization of disposable cups throughout the property to reduce multiple contact points for guests and team members
  • Increased card rotation at all table games to reduce the frequency of touchpoints by guests and team members
  • Operating adjustments, effective Tuesday, March 17, will go into effect:
    • Fire Kitchen Buffet will be closed, but we will offer our signature fire-cooked salmon at the CraftHouse during this time
    • Cedar Espresso at the hotel will be closed 
    • Both Room 188 Steakhouse and the Main Street Bar will reduce operating days to Friday and Saturday only; a steak option will be added to the CraftHouse during this time 
  • We currently plan to resume normal operations in these venues on Friday, April 3 (subject to change).

As you may be aware, Governor Jay Inslee announced this week the closure of all public schools through April 26, 2020. This poses a number of challenges to both our team members and guests. Lucky Eagle is proud to announce we will be providing up to 24 hours of paid emergency leave to those members of our team who need to make new childcare arrangements.

The measures above are in addition to the many steps we have already taken with respect to increased cleaning and sanitization.  As we operate through these unprecedented times, one thing remains certain: our commitment to maintain a safe and fun environment for you, our team and the local community.

We appreciate your continued patience, support and trust in us as we navigate this rapidly-evolving matter.

Lisa Miles,
Chief Executive Officer, Lucky Eagle Casino & Hotel

 

 

March 5, 2020

Lucky Eagle Casino & Hotel cares deeply about the safety and well-being of our guests and team members. We are committed to staying up-to-date with the rapidly changing impacts of the Coronavirus (COVID-19) by continuing to monitor the guidance and resources from the National Center for Disease Control (CDC) and the World Health Organization (WHO).

As part of this effort, we have taken a number of measures to adopt guidance from the CDC and WHO to ensure Lucky Eagle Casino & Hotel remains a safe place.

This includes:

  • Assignment of additional team members dedicated to the increased frequency of sanitizing and cleaning the casino, ensuring commonly-touched surfaces like slot machines, table games, counter spaces and chairs are included
  • Temporarily suspending our daily Seattle bus run until further notice due to the number of reported cases in King County
  • Doubling the number of hand sanitizing stations throughout the property, all of which exceed the CDC recommended alcohol content. These stations are conveniently located at all entrances to the casino and hotel, as well as throughout the gaming floors

We also encourage both team members and guests to follow these simple guidelines:

  • If you are sick, please stay home and plan your visit for a time when you are well and can fully enjoy yourself
  • Cover your cough
  • Use tissues and discard immediately
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Wash hands often with soap and water for a minimum of 20 seconds
  • Use an alcohol-based hand sanitizer regularly when soap and water are not available  

We appreciate everyone’s concern and patience as we navigate this together.

Lisa Miles,
Chief Executive Officer, Lucky Eagle Casino & Hotel