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Our Measures: Health and Safety

What we're doing to improve cleanliness, sanitization and to reduce the transmission of COVID-19

Shortly after our closing, we commissioned a study by an independent research firm. We wanted to understand our guest’s perceptions, intent and thoughts about safety measures, casino cleanliness and sanitization and discover what matters most to you. 
What our guests told us was they want:

  • choices
  • to be responsible for matters regarding their personal health, and
  • to know our efforts to keep our property safe and clean are not temporary

We built our plan around these ideas and in conjunction with local health officials. Our re-opening plan may not look like other casinos, but it was created with great care and the safety of our guests and team members always at the forefront of our minds.

 

Some of the primary initiatives we will introduce upon re-opening include:

Safety & Health Markers

These markers will be visible throughout the casino floor and indicate locations of hand sanitizers, disinfectant wipes and safety stations.

100+ More Hand Sanitizers

We have added more than 100 touch-free hand sanitizers across the property. This is more than a 400 percent increase in hand sanitizers!

Each unit is stocked with a misting sanitizer that exceeds CDC recommendations for alcohol percentage to be effective in combatting COVID-19 and other infectious viruses and bacteria.

Disinfectant Wipes

We have added disinfectant wipe dispensers. This is a brand new addition to our gaming floor and will allow guests the option to wipe down machines and chairs for their personal comfort. Our team will also be moving around the gaming floor in a constant state of cleaning, but we also recognize that person empowerment is often one of the most reassuring things we can offer you.

Clean Team - Constant Cleaning

We're proud to introduce the Lucky Eagle Casino & Hotel Clean Team!
These brand-new positions on our team have been created to focus on frequent cleaning of high-touch surfaces, slot machines, table games, restrooms, doors and more.

Our new Clean Team will feature bright-green polos and will be highly visible and available should you have any special cleaning requests.

The Clean Team will also be hard at work when you go home and perform deep cleaning between the hours of 2 a.m. and 10 a.m. daily.

In addition, all team members working on the casino floor and any restaurant will be equipped with personal sanitization bottles. This allows for quick sanitization as they go about their work. They are also available to sanitize your machine, chair or other surface upon request.

Safety Stations

In addition to the touch-free hand sanitizers and disinfectant wipes located throughout the gaming floor, we will feature four Safety Stations throughout the casino. Each station will include the following items:

  • Touch-Free Hand Sanitizer
  • Disinfectant Wipes
  • Pencils (the eraser-side of the pencil allows guests to push buttons on ATMs, elevators, etc. without direct contact)
  • Protective Gloves

Protective Masks 

Protective masks will be required except when smoking, drinking, or eating. Complimentary masks will be available upon request at the security podiums at the casino and hotel.

More Space for Social Distancing

We have removed  approximate 175 slot machines from the casino floor to create more spacing between banks of machines. We’ve also created smaller banks of machines. All of our slot machine will be on and available to play so you can enjoy your favorite games with loved-ones.

Plexiglas Barriers

Plexiglas partitions have been installed at Lucky Star Rewards Center, Main Street Bar, hotel front desk, security podiums and all cashier stations.

Floor Markers

Our new social distancing floor markers promote proper queueing space between guests have been installed at any location where lines may form.

Team Member Training

We have created and trained teams in all of the unique areas of Lucky Eagle on our new Standard Operating Procedures for cleaning and sanitizing all shared equipment, high-touch surfaces and social distancing situations.

Air Quality

Ionization machines have been added to one of our smoking gaming floors as part of a pilot program to improve air quality in that space. If successful, we will expand to the other casino floors.

 

Measures you can take

We encourage both team members and guests to follow these simple guidelines to help protect the safety of yourself and others:

  • Maintain safe social distancing (at least 6ft apart)
  • Cover your coughs and sneezes
  • Wash hands often with soap and water for a minimum of 20 seconds
  • Use the provided alcohol-based hand sanitizer regularly when soap and water are not available
  • Use touch-free options like pencil erasers when possible
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Stay home if you aren’t feeling well