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Our Measures: Health and Safety

UPDATE: August 23, 2021

In accordance with safety guidelines established across Washington State, a mask requirement is in  place regardless of vaccination status.

Thank you for your patience and understanding as we follow guidelines that have been established for the safety of you our guests, our team members, and our community.

When you arrive, valid photo ID will be required to enter the casino. You will be asked to lower your protective mask and look at our cameras as part of your entry process. If you do not have an approved mask, we will do our best to provide you with one.

 

Safety & Health Markers

These markers will be visible throughout the casino floor and indicate locations of hand sanitizers, disinfectant wipes and safety stations.

100+ More Hand Sanitizers

We have added more than 100 touch-free hand sanitizers across the property. This is more than a 400 percent increase in hand sanitizers!

Each unit is stocked with a misting sanitizer that exceeds CDC recommendations for alcohol percentage to be effective in combatting COVID-19 and other infectious viruses and bacteria.

Disinfectant Wipes

We have added disinfectant wipe dispensers. This is a brand new addition to our gaming floor and will allow guests the option to wipe down machines and chairs for their personal comfort. Our team will also be moving around the gaming floor in a constant state of cleaning, but we also recognize that person empowerment is often one of the most reassuring things we can offer you.

Clean Team - Constant Cleaning

We're proud to introduce the Lucky Eagle Casino & Hotel Clean Team!

These brand-new positions on our team have been created to focus on frequent cleaning of high-touch surfaces, slot machines, table games, restrooms, doors and more.

Our new Clean Team will feature bright-green polos and will be highly visible and available should you have any special cleaning requests.

The Clean Team will also be hard at work when you go home and perform deep cleaning between the hours of 2 a.m. and 10 a.m. daily.

In addition, all team members working on the casino floor and any restaurant will be equipped with personal sanitization bottles. This allows for quick sanitization as they go about their work. They are also available to sanitize your machine, chair or other surface upon request.

Safety Stations

In addition to the touch-free hand sanitizers and disinfectant wipes located throughout the gaming floor, we will feature four Safety Stations throughout the casino. Each station will include the following items:

  • Touch-Free Hand Sanitizer
  • Disinfectant Wipes
  • Pencils (the eraser-side of the pencil allows guests to push buttons on ATMs, elevators, etc. without direct contact)
  • Protective Gloves

Protective Masks 

Protective masks are required regardless of vaccination status except when actively smoking, drinking, or eating. Complimentary masks will be available upon request at the security podiums at the casino and hotel.

Bandanas, gaiters, and face coverings with valves or vents do not meet the mask requirement to enter the casino and hotel. Approved masks should have two or more layers of washable, breathable fabric

Masks should be worn over your nose and mouth, fitting securely under your chin and snuggly against the sides of your face (no gaps).

More Space for Social Distancing

We have removed  approximate 175 slot machines from the casino floor to create more spacing between banks of machines. We’ve also created smaller banks of machines. All of our slot machine will be on and available to play so you can enjoy your favorite games with loved-ones.

Plexiglas Barriers

Plexiglas partitions have been installed at Lucky Star Rewards Center, Main Street Bar, hotel front desk, security podiums and all cashier stations.

Team Member Training

We have created and trained teams in all of the unique areas of Lucky Eagle on our new Standard Operating Procedures for cleaning and sanitizing all shared equipment, high-touch surfaces and social distancing situations.

Air Quality

Ionization machines have been added to one of our smoking gaming floors as part of a pilot program to improve air quality in that space. If successful, we will expand to the other casino floors.

 

Measures you can take

We encourage both team members and guests to follow these simple guidelines to help protect the safety of yourself and others:

  • Maintain safe social distancing (at least 6ft apart)
  • Wear an approved mask correctly (securely over the nose and mouth)
  • Cover your coughs and sneezes
  • Wash hands often with soap and water for a minimum of 20 seconds
  • Use the provided alcohol-based hand sanitizer regularly when soap and water are not available
  • Use touch-free options like pencil erasers when possible
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Stay home if you aren’t feeling well