PREPARING FOR MY VISIT
Is smoking still allowed in the casino?
Yes. We have not made any changes to our smoking policy. Smoking is still allowed in designated gaming areas (floors two and three). As well, the smoke-free area (floor one) will remain available for guests.
Will guests be required to wear masks?
Yes. Upon re-opening, and until further notice, Lucky Eagle Casino & Hotel will require protective masks for guests and team members. Team members will be issued masks as part of the uniforms. We will also have complimentary masks available for guests at all security podiums upon request.
Guests will be required to wear masks except when dining, drinking or smoking. In addition, guests will be required to lower their mask when entering the casino at special checkpoints and will be required to lower their mask for the duration of any transaction at the Lucky Star Rewards Center counter.
Will temperature checks be conducted for guests or team members?
We will not be conducting temperature checks for guests. We have worked closely with local health officials in making this determination. Ultimately, temperature checks can create a false sense of security. A guest with COVID-19 may not have a temperature. Additionally, temperatures could be caused by many other factors completely unassociated with COVID-19.
Our Team Members, like Chehalis Tribal employees, will complete temperature checks prior to the start of each shift. Team members with temperatures above 100.4 will be evaluated further and may be sent home. We will continue this process until further notice.
What venues will be open and closed once you re-open?
- Casino Slots (Smoking and Smoke-Free)
- 10AM – 2AM Daily
- Table Games (Smoking Gaming Floor near CraftHouse)
- 2PM – Midnight Daily
- Due to its social nature, Craps will remain temporarily closed
- Cedar Cafe & Espresso
- 10AM - 2PM Daily
- Late night menu begins early at 7PM Daily
- No breakfast - CraftHouse will serve a limited breakfast menu
- CraftHouse Wood Fired Pizza
- Sunday - Thursday: 11AM - Midnight
- Friday & Saturday: 11AM - 2AM
- Restaurant Service Only
- Featuring a limited breakfast menu
- Ages 21+ due to crossing the gaming floor
- Main Street Bar
- 10AM - 2AM Daily
- Hotel/Hotel Slot Room
- Open 24/7
- Cedar Espresso (at the Hotel)
- 6AM - 2PM Daily
- Lucky Star Rewards Center
- Self-serve Beverage Stations and Casino Beverage Service
What will remain temporarily closed?
- Table games (in the smoke-free section)
- Sidewalk Deli
- Fire Kitchen Buffet
- Room 188 Steakhouse
- Gift Shop
Will you have the Lucky Eagle Express busing program running again once you re-open?
While we plan on re-introducing our daily bus program, it will not return immediately and we will continue to monitor the situation until we are comfortable re-introducing our busing program. We will post to our Facebook page, website as well as send emails to our guests once busing returns. Please keep in mind, busing may return in phases. Some routes might return sooner than others based on circumstances.
Will the pool at the hotel be open?
Yes, the pool at the hotel will be open for hotel guests. The pool’s filtration system completely sanitizes the pool every hour