Stop by Players Club starting at 8AM Sunday, October 1st to pick up a complimentary Breast Cancer Awareness lapel pin.
(Lapel Pins will be distributed on a first come, first serve basis while supplies last.)
You have the power to help!
While most people are aware of breast cancer, many forget to take the steps to have a plan to detect the disease in its early stages and encourage others to do the same.
Progress is being made, but there is more we can do to help.
There are a variety of programs you can support or participate in to make an impact.
Congratulations to our Food & Beverage and Promotions & Events Teams on a stellar performance at the 26th Annual Capital Food & Wine Festival. Your broad range of skills, teamwork, and can-do spirit are a wonderful recipe for success!
2016 Best Entrée Award
2016 Best Hospitality Award
Our expansion project is officially underway. Click on the time-lapse video below to watch our progress. New amenities will include a 120,000 square foot parking garage, sports bar, updated food and beverage venues and more. Stay tuned.
Thank you again for your patience as we work to improve your casino. Our new temporary buffet is now located just inside the main entrance for your convenience.
The temporary entrance for the Deli, Bingo and Event Center is located on the south side of the building (on your far right as you face the main entrance.)
Prime Rib & Steakhouse Renovation!
Monday July 18th, the Prime Rib & Steakhouse will close until further notice for remodeling. Once completed, you’ll enjoy wonderful new menu offerings and old favorites in exciting surroundings.
Until then, please visit the Buffet, CraftHouse or Sidewalk Deli for breakfast, lunch, dinner or quick snack. We thank you for your patience as our expansion process continues.
UPDATE December 29, 2015
GAME ON. Our awesome new slot floor is now open. Visit soon to play and win on hundreds of new machines. Plus, the new CraftHouse sports bar is on track to open in mid-January. Check back often for news as our expansion progresses and be among the first to experience our new amenities.
Thank you for your inquiries regarding a recent machine malfunction experienced by our customer, Veronica Castillo, on November 2, 2015. The Lucky Eagle Casino & Hotel values Ms. Castillo’s business, and strives to ensure that our games function properly and are enjoyable at all times. Following are actions we have taken to address this situation:
We immediately took the malfunctioning machine (a Class II bingo game with a game theme called “Jurassic Riches”) out of service and will not put it into service until the problem can be fully corrected.
Rocket Gaming Systems, the machine manufacturer, is in the process of doing forensic investigation to determine the cause of the display malfunction that occurred on the machine Ms. Castillo was playing. Rocket has made this effort a top priority and has been able to verify that the bingo game played properly, but that the credit display was temporarily incorrect before beginning the process of metering down to a final win number. Rocket has not yet been able to determine how the error occurred.
It is absolutely clear that the gaming machine played by Ms. Castillo experienced a display malfunction:
This machine offers a maximum jackpot of $20,000 if a maximum bet is placed on all lines (this information is available to the player on the machine);
The maximum jackpot that Ms. Castillo could have won based on the number of lines and credits she was betting is $6,000 (this information is available to the player on the machine); “Image A”, attached, shows the image that would have been displayed if Ms. Castillo had won this jackpot;
The “Jurassic Riches” game display on Ms. Castillo’s win was consistent with a win of $10.50 based on the number of lines and credits that she bet (see attached screen shot) and the prize table available to the player on this machine; “Image B”, attached, shows the image that was displayed on Ms. Castillo’s bet;
“Image C” attached shows the prize table;
Forensic investigation allowed for a visual game recall to replay Ms. Castillo’s last bet; the visual game recall shows that Ms. Castillo actually won 210 credits, which is $10.50 at $0.05 per credit played (see “Image B”);
The win claimed by Ms. Castillo is not legally or practically possible on the machine.
All of our gaming machine systems are required to receive extensive independent lab testing prior to being put into play and we promptly address any malfunctions as they occur. Despite the extraordinary level of testing they receive, the complicated electronics in these systems are not immune to malfunction, though such issues are extremely rare and neither the Lucky Eagle Casino nor Rocket has previously experienced a display malfunction of this magnitude.
Because the risk of display malfunction cannot be completely eliminated, as well as to ensure that players have detailed information about the rules of play, the machine offers players a great deal of information in a series of menus including a prize table that shows the prizes associated with each bingo pattern win. Importantly, the Rules for Playing make clear that:
In accordance with federal requirements, malfunctions void all plays and prizes; actual prizes determined by bingo play; other displays are for entertainment only. The entertaining display has no effect on Game Outcome. In the event of a dispute between the Game Outcome versus the entertaining display, the Game Outcome will prevail.
This rule, which is required by the federal government, is repeated on the same screen under “Disclaimer for Playing” and the casino’s Player’s Club rules provide similar information.
A visual game recall to replay the game in question replayed the game without the display anomaly and shows that Ms. Castillo actually won 210 credits, which is $10.50 at $0.05 per credit. Our investigation determined that the machine was in the process of metering down to this amount when Ms. Castillo cashed out and received the correct credit balance of $80.35, which included previously accrued credits plus the $10.50 win. “Image B” is a screen shot from Ms. Castillo’s game after it completed metering down, demonstrating that the machine corrected itself quickly after the temporary display malfunction.
We deeply regret that Ms. Castillo temporarily experienced an incorrect credit display while the machine began its process of metering down after the display malfunction.
She keeps our finances, and her life, in perfect balance.
Lucky Eagle Casino & Hotel CFO Lisa Miles has become quite adept at keeping things in balance.
After all, she oversees every aspect of finance and purchasing for our multi-million dollar property.
So it should come as no surprise that she excels at managing a tremendous range of personal interests as well. Not the least of which involves the care and feeding of two rather exuberant Great Danes.
It all adds up to a positive outcome on both sides of the work vs. play ledger.
Congratulations, Lisa, on being so good to the people—and best friends—in your life. And on being named the Business Examiner’s Financial Executive of the Year.
The Movember Foundation is changing the face of Men’s Health
Prostate Cancer | Testicular Cancer | Mental Health
“Mo Bros” take action by changing their appearance by growing a moustache for the 30 days of Movember, to spark conversation and raise funds.
“Mo Sistas” commit to supporting the men in their lives while helping to promote men’s health.